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https://www.silicon.fr/avis-expert/la...sation-seduit-de-plus-en-plus-les-dsi
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https://www.techrepublic.com/article/...to-help-users-follow-it-documentation
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http://www.lemagit.fr/etude/Watson-as...-ingenieurs-de-Thales-avec-un-chatbot
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https://betanews.com/2017/05/22/customer-support-bots-vs-humans
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http://www.techrepublic.com/article/1..._medium=trueAnthem&utm_source=twitter
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https://www.engadget.com/2017/04/07/ibm-watson-tech-support-round-the-clock
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http://www.journaldunet.com/solutions...dance-de-fond-dans-l-entreprise.shtml
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http://www.slate.com/blogs/future_ten...n_and_the_future_of_tech_support.html
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http://www.combodo.com/spip.php?page=rubrique&id_rubrique=8
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