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https://www.zdnet.fr/actualites/low-c...-l-epreuve-du-support-it-39955446.htm
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https://arstechnica.com/gadgets/2021/...d-ecosystem-with-six-years-of-support
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https://betanews.com/2021/09/13/it-support-frustration-home-workers
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https://www.nature.com/articles/d41586-019-02046-0
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